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2018-04-03 09:38 - Live chat and chat-bots edging out email as retail engagement channel of choice - Tamebay

Tamebay

Live chat and chat-bots edging out email as retail engagement channel of choice
Tamebay
In fact, according to the study, live chat is the number one channel of choice for one in three of millennials, whereas only 16% of baby boomers would use this channel.That said, nearly 10% millennials would attempt to contact a retailer via IM such as ...



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