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2018-03-20 09:01 - Live chat and chatbots overtaking email for retail communication - Netimperative

Live chat and chatbots overtaking email for retail communication
Netimperative
There is a vast generational gap in how customers wish to communicate with brands and retailers, with millennials 20% less likely to contact a retailer via email than baby boomers, and are five times more likely to use live chat on a website, according ...



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